How To: Redeem a missing hit from Topps

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So you just purchased your box of sports cards and you’re ripping through the packs and then it happens; you opened your last pack and you suddenly realize you never got your hit.  Truth be told- most of the inserts you see are not guaranteed.  You’re playing the odds and sometimes, no most of the time, the odds are against you.

On most circumstances though, you should expect the hits listed on the top of the box, ” Look for one autograph or one relic card in every box.”   That’s what is says on the top of the 2013 Topps Series One baseball box and that’s what I was hoping to get. Well- it happened- I didn’t get the hit out of one of the boxes I purchased.  It’s not the first time this has happened, and I’ve had really good experience in the past with getting missing hits replaced, so I wanted to let you know what to do if this happens to you.

More information about Topps customer service can be found on their website.

Panini America has a similar page and that can be located here.

There are two options for contacting Topps about missing hits. The first way is to mail in your wrappers, empty box and letter of explanation to their customer service address:

This should be sent to:

The Topps Company, Inc.
ATTN: Consumer Relations
401 York Ave.
Duryea, PA 18642
ATTN: Consumer Relations


Or the easier way is to take pictures of the receipt of the box and the bottom of the box that was missing a hit.  You need to make sure to ‘X’ out the barcode or simply punch a hole on the bottom.  The next step is to convert those picture files to .PDF files and along with your name and address send them to [email protected] .

I’ve had 100% success rate on this process, but remember- you’re getting a random hit like you would be getting out of the box itself, so don’t expect the 1/1, or the top autograph.  You should expect to get what you pay for, and remember nothing is perfect and accidents happen.

Just remember to have fun collecting!

Have you had an experience with missing hits? Leave us a comment below!

3 thoughts on “How To: Redeem a missing hit from Topps

  1. Had the same thing just happen to me! So glad you have this up on your website! Emailed all the information to Topps, and now hoping for similar positive results. Thanks tons for making this information easily accessible!

  2. Dear Valued Customer,
    Thank you for contacting Panini America, Inc. Unfortunately per our policy there is nothing that can be done regarding your “Quality Assurance” request regarding older product. Please note, we do not honor any “Damaged Card” or “Quality Assurance” hits in product older than one calendar year of release date. Please keep this in mind if you plan on purchasing older product in the future. We do however honor ALL expired redemptions if you come across any in the future. We apologize again for any inconvenience this may have caused and look forward to your future business, thanks.

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